UK regulators and Lloyd’s are increasingly scrutinising insurance claims. Insurers must be able to prove that claims are handled fairly, are not unreasonably declined and are resolved promptly. The challenge for insurers is to capture independently verified data which demonstrates to internal auditors and external regulators that claims have been fairly settled.
Our Claim Peer Review Service provides a flexible tool kit to ensure that insurers can demonstrate objectively and independently that their claims controls are working effectively. Peer Review is one of a range of services offered by Charles Taylor to make our clients’ operations run like clockwork.
How it works
Every insurer has different procedures and systems. That is why our Peer Review Service can be tailored to meet the exact needs of our clients. We provide an extensive peer review and detailed reporting, led by expert Lloyd’s claims professionals:
- Claims files: we work with our clients to make a selection of claims files, by size, market, claims adjuster and complexity, to ensure a range of files are reviewed
- Analysis: each file is reviewed by market professionals to ensure that each step of the claims process has been followed and documented accurately
- Feedback and reporting: we provide a detailed written report identifying good practice and areas for improvement