When Hurricane Odile ripped through one of Mexico’s top tourist destinations, Los Cabos, Baja California Sur, at wind speeds in excess of 200 km/h, it caused massive damage to the resort’s property and infrastructure. Severe wind damage and extensive power cuts caused over US$1bn in damage.
Charles Taylor Adjusting’s Mexico City office responded immediately, to provide a complete loss adjusting service to insurers. “We ensured that a rapid response team of adjusters was in place within hours,” said Felipe Ramirez, Regional Head for Latin America. “We quickly set up a temporary office in the resort, with all the technological capabilities required to enable our adjusters and engineers to conduct surveys, manage technical databases and provide real-time, accurate information to insurers.”
Hurricane Odile Insurance claims from Hurricane Odile included damage to the facilities of major hotel chains, airports, ports and marinas, and high capacity roads. “Given the complexity of claims and issues arising during settlement, we were also appointed to oversee the conclusion of cases handled by other adjusting firms,” added Felipe Ramirez.
Charles Taylor Adjusting’s team worked on Los Cabos claims for almost eight months. “At its height we had a team of 45 loss adjusters working out of our temporary office,” said Felipe Ramirez. “Over the course of the adjustment process, we produced detailed descriptions of the losses and accurate loss assessment analysis that enabled very satisfactory conclusions of the claims,” he noted.